2020 FC Connect: Fuel Cycle’s First Digital Insights Summit
Connection is shifting. The way we interact with our colleagues, our customers, even our friends and families has drastically changed. Despite this, the one thing that clearly hasn’t changed – if anything it’s become more apparent – is our deep need for authentic connection. Creating an authentic human-brand connection is more important now than ever. And with the situation and stakes being so novel, it can be challenging to see a clear path through to the other […]
How Big Brands are Integrating Customer Data to Maximize CX Research
Having data on your customer base is important, as it provides the foundation for how you communicate with them. Even more so, integrating customer data into your customer experience (CX) research is imperative for reaching maximum insights potential. That’s where progressive profiling comes in. Progressive Profiling 101 What is progressive profiling? Progressive profiling allows you to have […]
How Customer-Driven Innovation Leads to Award-Winning Technology
The GreenBook Research Industry Trends (GRIT) report is one of the most acclaimed and widely read reports outlining trends in the market research industry. Released by Greenbook, a leading market research publication, the 26th edition of the GRIT Report is based on feedback from insights professionals around the world, providing one of the most comprehensive […]
How to do Brand Awareness Tracking
What is Brand Awareness? Brand awareness is a marketing term that describes the extent a customer is able to recognize a brand. It can be perceived as a vague concept, especially among data-driven marketers who like to gauge success with the confidence of numbers. However, just because there isn’t one standard metric to track and […]
See How Margaret, VP of Insights, Became Her Company’s Hero
Meet Margaret. Margaret is the VP of Insights at a large CPG company. She loves her job and worked hard to scale the ranks from analyst to department leader. She’s seen countless ebbs and flows of internal support for insights departments over the years and has learned to value tools and integrations that help research teams do more than less. So, she’s always measuring new solutions by how well […]
Boost Your Marketing with Powerful People-Based Activation
Defining your target audience is one of the business’s most important tasks. It is the foundation of every element of your strategy – from how you develop and name products or services, the type of messaging you use to reach customers, to the marketing channels you use to promote them. The more you understand your target market, the better you’ll be […]
Managing Customer Experiences
According to IDC, it is expected that $641 billion will be spent on customer experience technologies worldwide in 2022, which is $130 billion more than 2019. Why is that? Statistics show that customer-centric companies are 60% more profitable than companies that are not. With so many competing brands crowding the market, 67% of customers have turned into “serial switchers” – changing brands due to poor customer service. Wonder how much that damage cost? More than $75 billion per year. So, […]
See the Future: Prediction Markets
If there was a way to see into the future, we could start planning for outcomes of events that haven’t happened yet. Wouldn’t that be great for people, businesses… even the world? What if we told you there was a way to predict (with high accuracy) the outcomes of future events? Don’t get too excited; time travel […]
What is Employee Experience Management?
An article in Forbes reveals that while 89% of employers think that their employees leave because they aren’t being paid enough, only 12% actually do. What does this mean? It means that most people quit because of their experiences at work, not their paycheck. And if you think employee churn is a natural process of weeding out the individuals who aren’t […]
4 Ways Marketers Can Build Better Campaigns with Qualitative Customer Feedback
Written by the UserTesting Team Net new leads, cost per acquisition and conversion, and click-through rate on pay-per-click (PPC) campaigns—these are all numbers you’re probably monitoring if you’re a marketer responsible for paid advertising. Or perhaps you’re focused on web optimization, then you’re more likely to be analyzing data points related to monthly website traffic, […]