The Democratization Of Data
In the “Age of the Customer,” employees across departments like IT, operations, and pricing are just as important to the holistic customer offering as those who work on product design or marketing. Watch the webinar today to learn how to: Fuel growth across your organization Deliver real-time, actionable insights Build a customer-centric culture Watch It […]
The Value Of Community Insights Across the Organization
In a data-driven world, organizations thrive or falter based on their ability to make a series of smart decisions over time. But current organization structures, many of which tend to be based around silos, make it impossible to deliver actionable insights across the organization. In fact, only 27% of executives believe their big data programs […]
6 Principles For Delivering Superior Customer Experience
Today’s top companies understand that customer-centricity isn’t just the task of a single department, but a framework by which their long-term success depends on. Join us for our upcoming webinar as we explore: The changing relationship between brand and customer 6 steps for delivering superior customer experience The critical role of online communities View Now!
Rent-A-Center
With 90% of businesses primarily competing on customer experience, 2016 is the year that organizations need to become more customer-focused. But we know that is easier said than done. Instead of taking our word on how to make this difficult transition, hear directly from Rent-A-Center on how they sparked a customer-centric revolution.
FUEL CYCLE Unveils Redesigned Platform Optimized To Match Mobile Users’ Behavior
New Design Promotes Online Community Engagement by Providing More Options for Navigation Based on Mobile Device Use, Delivering Increased ROI LOS ANGELES – FUEL CYCLE by Passenger, an enterprise-grade SaaS-based online community platform that offers companies a 360-degree view of knowledge about their customers, today unveiled design enhancements featuring improved mobile navigation, as they move […]
The Definitive Guide To Online Communities
In the “Age of the Customer”, online communities have emerged as a critical source of customer insights, engagement, and advocacy. But despite their gaining popularity, many organizations still struggle to find the right solution that meets their needs – and the customers’ needs. Watch our webinar where we explore: The missing link between brand and customer […]
4 Approaches To Community Success That Span The Customer Lifecycle
Online communities aren’t a new tool for market researchers. In fact, they’ve been around for more than 10 years, but many marketers are still confused about how to successfully use them to manage the customer life cycle. Watch our latest webinar with a guest from Forresteras we explore: Everything you need to know about online communities […]
14 Principles For Customer Journey Mapping
In 2014, a poll from marketing research firm Gartner found that over 90 percent of brands planned to compete primarily on the basis of customer experience within the next two years. Since then, many top brands have pivoted towards a customer-centric business model. But a recent study by Accenture found that less than 40% of […]
How To Make Each Customer Touch Point An Incredible Experience
As much as we try to control a customer’s journey, the truth is we don’t own the experience, customers do. And we need to start listening to them now. Watch our webinar with guest speaker Adam Toporek, the author of Be Your Customer’s Hero: Real-World Tips & Techniques for the Service Front Lines, where we explore: […]
The Biggest Problem With VoC Program’s Today
6 Simple Steps that Turn Data into Clear Action Companies listen to customers through a variety of listening posts, gathering feedback about how well they’re delivering on the customer experience. They’re flooded with data. Data, data, data! And more data! And yet, with all this data, the customer experience has barely progressed; in some cases, it’s […]