Man Plus Machine: AI For Market Researchers
Join us as we will explore the role artificial intelligence will play in helping organizations move from data to insights, and ultimately, to business intelligence. Including answering the following questions: What is the state of AI today? How will artificial intelligence change insights? How do we prepare for it? Watch it now!
Communicate To Connect: Strategies For Powerful Customer Experience
Join Adam Toporek, the author of Be Your Customer’s Hero: Real-World Tips & Techniques for the Service Front Lines and Rick Kelly, Fuel Cycle CPO as they explore how simple language shifts can transform your customer relationships. Discover what brain science reveals about how language impacts both listener and speakers alike. Understand how unconscious psychological […]
Engaged: How To Get Respondents To Say ‘I Do!’
On March 7th, Lisa Wilding-Brown, Chief Research Officer of Innovate MR and Rick Kelly, Chief Product Officer of Fuel Cycle will explore various strategies to help research and sample professionals navigate the challenging landscape of respondent engagement. This webinar addresses: An overview of the challenges related to respondent engagement and how the industry is reacting. Tips […]
The Democratization Of Data
In the “Age of the Customer,” employees across departments like IT, operations, and pricing are just as important to the holistic customer offering as those who work on product design or marketing. Watch the webinar today to learn how to: Fuel growth across your organization Deliver real-time, actionable insights Build a customer-centric culture Watch It […]
6 Principles For Delivering Superior Customer Experience
Today’s top companies understand that customer-centricity isn’t just the task of a single department, but a framework by which their long-term success depends on. Join us for our upcoming webinar as we explore: The changing relationship between brand and customer 6 steps for delivering superior customer experience The critical role of online communities View Now!
The Definitive Guide To Online Communities
In the “Age of the Customer”, online communities have emerged as a critical source of customer insights, engagement, and advocacy. But despite their gaining popularity, many organizations still struggle to find the right solution that meets their needs – and the customers’ needs. Watch our webinar where we explore: The missing link between brand and customer […]
4 Approaches To Community Success That Span The Customer Lifecycle
Online communities aren’t a new tool for market researchers. In fact, they’ve been around for more than 10 years, but many marketers are still confused about how to successfully use them to manage the customer life cycle. Watch our latest webinar with a guest from Forresteras we explore: Everything you need to know about online communities […]
14 Principles For Customer Journey Mapping
In 2014, a poll from marketing research firm Gartner found that over 90 percent of brands planned to compete primarily on the basis of customer experience within the next two years. Since then, many top brands have pivoted towards a customer-centric business model. But a recent study by Accenture found that less than 40% of […]
How To Make Each Customer Touch Point An Incredible Experience
As much as we try to control a customer’s journey, the truth is we don’t own the experience, customers do. And we need to start listening to them now. Watch our webinar with guest speaker Adam Toporek, the author of Be Your Customer’s Hero: Real-World Tips & Techniques for the Service Front Lines, where we explore: […]
The Biggest Problem With VoC Program’s Today
6 Simple Steps that Turn Data into Clear Action Companies listen to customers through a variety of listening posts, gathering feedback about how well they’re delivering on the customer experience. They’re flooded with data. Data, data, data! And more data! And yet, with all this data, the customer experience has barely progressed; in some cases, it’s […]