During this session, Jeff shares methods used by the CX Team at FNBO that lead to starting their own online insights community called “The Circle by FNBO.” Using some of The Circle’s research tools, Jeff interviews champions of the CX Team’s work so you can hear first-hand the value of the Customer’s Voice within the organization.
Learning Objectives:
– Hear directly from organizational leaders why CX Research has become so valuable
– Hear how FNBO continually works to connect Customers->Feedback->Business Unit->Employees
– Experience the insights provided by Fuel Cycle’s research tools
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