Healthcare Industry Disruption: What You Need To Know
As we enter year three of the COVID-19 pandemic, the healthcare industry is transforming before our eyes, perhaps more so than it has in the last few decades. An unprecedented virus, social distancing, mask requirements healthcare worker burnout, vaccine mandates, supplying chain disruptions, and staffing shortages have made the health sector a ticking time bomb. […]
2022 Food & Beverage Industry Trend Predictions
Last year was a turbulent time for the food and beverage (F&B) industry. As the pandemic nearly came to an end last summer, industry experts expected more employees to return to the office, more kids to go back to school, and for society to return to some sort of post-pandemic “normal.” However, as we all […]
Top Challenges Facing CPG Advertising In 2022
The pandemic threw a monkey wrench in the economy as we once knew it, and it’s continuing to be disruptive, specifically for the CPG (consumer packaged goods) industry. With more families at home than ever before, demand for packaged foods and drinks, cleaning, fitness, and organizational products soared in early 2020 and has remained stable […]
5 UX Research Tools & Strategies For 2022
UX (user experience) research studies users and how they interact with designs, specifically within computers or mobile phones. UX research can be done on a qualitative (i.e., in-depth customer interviews) or quantitative (i.e., surveys) basis to discover patterns within a large target group. Website and mobile app developers harness the power of UX to develop […]
What’s The Future Of Financial Services Marketing?
As the COVID-19 pandemic drove a digitalization gold rush, with many industries rushing to reformat their services and customer journeys to fit the “new normal,” financial companies had a leg up on the competition. The financial sector has been leaning heavily into technology for a while now. In fact, even before the pandemic took hold, […]
Market Research in 2021: A Look-Back at Major Events & Trends
If the last two years have taught us anything, it’s to expect the unexpected. As we near the end of 2021 and the second year of the pandemic, brands have realized the importance of understanding their customers, their motivations, emotions, decision-making patterns, and future needs. Demand for market research has only grown in the past […]
The Ultimate Driver for Food & Beverage Business Success
The food and beverage (F&B) industry is one of the most diverse, competitive, and innovative industries in the world. Any business that produces and/or distributes edible or drinkable goods is part of the F&B club. The industry as a whole is typically ahead of others in terms of consumer trends, most notably environmentalism. 55% of […]
Improving Product Experience with Market Research
Read on to discover: Market research (MR) is the process of gathering information about customers’ needs, wants, and preferences. The two main types of MR include qualitative and quantitative research. Qualitative market research involves collecting real human insights via in-depth interviews, focus groups, observations, and videos. Quantitative market research, on the other hand, refers to […]
Community for Customer Experience Strategy
Read on to discover: Trusted Media Brands, Inc. (TMBI), the publisher of Reader’s Digest, among other lifestyle brands, provides engaging content for millions of readers across the globe annually. In fact, recent data shows their global circulation rate at 10.5 million. Even with a large customer base, TMBI must strive to stay relevant and compete […]
Improving Customer Experiences with Market Research
Read to discover: Do you know how satisfied your customers are? Delighting your customers with quality products and services, impeccable customer support, and continual innovation is key to the long-term success of your business. According to The Harvard Business Review, increasing customer retention rates by 5% can increase profits by a whopping 25-95%. Although most […]