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CUSTOMER STORY | Abercrombie & Fitch

Establishing customer empathy through constant connection.

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Fuel Cycle | Live

In-The-Moment Video Focus Groups And User Interviews

Enterprise-grade focus groups and in-depth interviews for frictionless connections between people and brands.

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Video conferencing is not enough​

Are you manually scheduling sessions and respondents? Are you moderating and note-taking at the same time? If so, you’re missing insights and wasting valuable time. FC Live is a purpose-built solution designed for enterprise-quality qualitative research. Now, you can focus on participant experience and let the technology take care of everything else.

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Tap into hard-to-reach Audiences

Less than 12% of the U.S. population can easily visit a research facility. Digital mobile qualitative isn’t just a convenient new way to collect consumer data, it is also one of the most viable solutions for improving representation in research.
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Designed by Researchers, for Researchers

Popular video conferencing solutions are about as effective as video taping an in-person interview or focus group. With easy scheduling, instant transcription, AI-powered insights tools, and a private “backroom” for stakeholder conversations, brands use FC Live to turn customer conversations into a competitive advantage.

Expect more from FC Live

FC Live rapidly increases the volume of rich data received from customers, prospects, and product users during online focus groups and user interviews.

Better understand target audiences

Connect “face-to-face" with participants using quick, one-click scheduling.

Engage with target audiences anywhere

Easy to use, globally accessible, browser-based platform.

Collaborate with teammates

Backroom allows teams to observe & converse with the moderator while hidden from participants.

Learn more in less time

FC Live provides full transcriptions and sentiment analysis in less than 1 hour.