Resources

Tufts: The Future of Customer Engagement

Since 2016, Tufts Health Plan has been actively working to create an open and trusting relationship with their members. Insurance agencies have a complex identity…

Trusted Media Brands Inc: The Reader's Digest Guide to Customer Experience

Trusted Media Brands Inc: The Reader’s Digest Guide to Customer Experience

Trusted Media Brands, most notably known for publishing Reader’s Digest, has adapted to an ever-changing media landscape for nearly a century. Even still, they know…

Reinventing The Wheel On Customer Insight

Reinventing The Wheel On Customer Insight

Discount Tire’s top executives continuously stress ‘we are in the business of people that just happens to sell tires’. They are a company that strives…

RAC Builds A Customer-Centric Organization

With 90% of businesses primarily competing on customer experience, 2016 is the year that organizations need to become more customer-focused. But we know that is…

It’s Not Just About The Dress – ELLE’s Inner Circle

ELLE Powers Ad Revenue with Consumer Insights Read our case study and see how ELLE uses online community to: Utilize data-driven metrics to grow advertising…