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The Biggest Problem With VoC Program’s Today
6 Simple Steps that Turn Data into Clear Action
Companies listen to customers through a variety of listening posts, gathering feedback about how well they’re delivering on the customer experience. They’re flooded with data. Data, data, data! And more data! And yet, with all this data, the customer experience has barely progressed; in some cases, it’s even devolved.
So what gives? What’s the biggest problem with Voice of the Customer (VoC) programs today?
Download the recording to hear presenter Annette Franz, Customer Experience consultant and author of CX Journey, discuss “The Problem with VoC Programs, and How to Solve it” webinar, sponsored by FUEL CYCLE, where you will learn:
- Whose voices you should be listening to
- The problem with current VoC programs
- 6 steps on how to turn data into action
- How online communities can help