Today, many organizations have a great focus on the customer journey, but there is a lack of hyper focus in specific areas like customer onboarding. Customer onboarding is one piece of the pie that can change everything. It develops the foundation of the customer experience. 

In this session you’ll hear from Patrick Ip, VP of Product Marketing and Ariel Chavez, Solutions Associate of Fuel Cycle. They’ll be discussing the customer journey and customer onboarding today, how brands are missing the mark, and best practices for the ultimate customer journey.