The Biggest Problem With VoC Program’s Today

6 Simple Steps that Turn Data into Clear Action

Companies listen to customers through a variety of listening posts, gathering feedback about how well they’re delivering on the customer experience. They’re flooded with data. Data, data, data! And more data! And yet, with all this data, the customer experience has barely progressed; in some cases, it’s even devolved.

So what gives? What’s the biggest problem with Voice of the Customer (VoC) programs today?

Download the recording to hear presenter Annette Franz, Customer Experience consultant and author of CX Journey, discuss “The Problem with VoC Programs, and How to Solve it” webinar, sponsored by FUEL CYCLE, where you will learn:

  • Whose voices you should be listening to
  • The problem with current VoC programs
  • 6 steps on how to turn data into action
  • How online communities can help

fuel-cycle-logo-white

Your customers are providing feedback 24/7. The world’s most successful brands use Fuel Cycle’s market research platform to capture, analyze, and act upon reliable data – with greater speed and relevance than their competitors. Fuel Cycle guides you through the research lifecycle to find the answers to questions you didn’t even think to ask.

Headquarters

11859 Wilshire Blvd, Suite 400

Los Angeles, CA 90025

 

NYC

205 E. 42nd St,, 15th Floor

New York, NY 10017

 

info@fuelcycle.com

fuel-cycle-logo-white

Your customers are providing feedback 24/7. The world’s most successful brands use Fuel Cycle’s market research platform to capture, analyze, and act upon reliable data – with greater speed and relevance than their competitors. Fuel Cycle guides you through the research lifecycle to find the answers to questions you didn’t even think to ask.

Headquarters | 11859 Wilshire Blvd, Suite 400, Los Angeles, CA 90025

NYC | 205 E. 42nd St,, 15th Floor, New York, NY 10017

info@fuelcycle.com