How To Make Each Customer Touch Point An Incredible Experience

As much as we try to control a customer’s journey, the truth is we don’t own the experience, customers do. And we need to start listening to them now.

Watch our webinar with guest speaker Adam Toporek, the author of Be Your Customer’s Hero: Real-World Tips & Techniques for the Service Front Lines, where we explore:

  • The touch point’s place in CX design
  • 3 steps to a better customer experience
  • The role of communities in the customer journey

 

Watch it now!

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