In honor of Community Manager Appreciation Day we are starting a new blog post series – the Community Manager Spotlight. On the 25th of every month we will be highlighting one of our very own FUEL CYCLE Client Success team members. Their expert insights can be used to learn a little more about what it takes to run a successful online community.

This week we are highlighting Rushita Jampani, Community Manager at FUEL CYCLE, check out her interview below:

What is your name and job title?

I’m Rushita and I’m the Community Manager for about 8 different communities in various industries like cosmetics, retail & travel, and tourism.

How would you describe yourself in three words?

Adaptable, Collaborative & Driven

What is your favorite thing about your job?

I work with an amazing team that always supports and encourages creative thinking.

What is your favorite brand and why?

My favorite brand would have to be Sephora. They have a great customer service model and an ingenious marketing strategy because they utilize key beauty influencers in their campaigns, appealing to millennials like me!

What does ‘community’ mean to you?

Community is more than just an online platform for me. It’s the more innovative way for a company to gather insights and connect with their consumers. Community is a cornerstone of market research and social engagement.

What is your #1 tip for other CS teams?

Proactivity is key. Be as proactive as you can by always thinking of different ways your client can benefit from having an online community. How can having a community be of value to your client?

Want to learn more about how online communities can benefit your brand? Request a demo today!