Align stakeholders and key decision-makers on the strategic goals, implementation plan, technical setup and resource allocation for developing your community.
Community admins
Stakeholders
IT
2
Member Value Proposition & Content Design
Define the member value proposition, content design, privacy settings, and recruitment strategy – ensuring that they resonate with the target audience, meet brand guidelines, and align with the overall goals of the community.
Community Admins
Stakeholders
Brand/Marketing
3
FC Academy: Course 1 – Overview & Navigation
You should understand the fundamental features of the member dashboard, category and topic creation, file management in the Asset library, and the process for submitting Help Center tickets.
Community Admins
Project Managers
4
FC Academy: Course 2 – Third Party Survey Tools
You should know how to copy the base survey template and create a survey in your survey tool. Supplemental courses will guide you through more detailed survey tool enablement.
Community Admins
Project Managers
5
FC Academy: Course 3 – The Essentials
You should know how to access the research engine and create discussion and survey activities; as well as how to navigate back to the legacy platform and create a quick poll and leverage the platform’s member communication channels.
Community Admins
Project Managers
Quant Researchers
6
FC Academy: Course 4 – Member Data & Profiling
You should know how to navigate and use the P2 engine to profile and segment your community to best match your desired community composition. You will also learn about ways to validate member quality.
Community Admins
Project Managers
Qual Researchers
7
FC Academy: Course 5 – Gamification & Incentives
You should know how to leverage the platform’s gamification system including the creation and analysis of member rewards.
Community Admins
Project Managers
Qual Researchers
8
FC Academy: Course 6 – Qualitative Toolkit
You should know how to create two qualitative activities within the platform and gain a comprehensive understanding of the core functionalities offered by our entire qualitative toolkit.
Community Admins
Project Managers
Qual Researchers
9
Community Walk-Through & Recruitment Check – Implementation handoff to account team
You should know how to create two qualitative activities within the platform and gain a comprehensive understanding of the core functionalities offered by our entire qualitative toolkit.
Community admins
Stakeholders
IT
Brand/Marketing
Project Managers
Post-Implementation Courses
FC Academy: Course 7 – Member Operations
You should know how to leverage the operational component of the platform including recruitment setup, project testing, member support and data exports.
FC Academy: Course 8 – Reporting & Beyond
You should understand how to navigate to the RE reporting dashboard and download reports.
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