With artificial intelligence on its way to the human resources department, one cannot think but wonder how the “human” in HR will soon be handled. According to the Wall Street Journal, about 40% of the companies worldwide have automated their HR.
How can AI help us making a better selection of candidates and help the internal organization of a company? Will there be a gamification in the talent industry? Here are a few insights on the upcoming trends.
The gamification of recruitment
A month ago, HireVue, an AI-driven HR startup acquired MindX, a game-based talent management startup.
The goal: “accelerate the hiring process and identify cognitive traits in candidates”, described PRNewswire. MindX provides, for example, candidates assessments that quantify their IQ, their attention, or even their creativity.
Most importantly, the software developed by MindX is available in 32 languages. An asset that human HR cannot handle. MindX can also automatically set up a job interview in more than 180 countries, which eases companies logistics and helps them save time.
Artificial intelligence would also be able to provide an unbiased analysis of candidates, compared to the potential bias and fallibility of human HR.
AI could end discrimination
Indeed, artificial intelligence could end discrimination in the hiring process. According to Phaidon, AI could improve decision-making steps through predictive analytics and foresee employee satisfaction levels.
Career Building reports that a lack of HR automation has a negative ripple effect on a business and increases negative experiences by 18 percent for a candidate.
AI would also be able to focus on performance, cultural assets, while delivering a career-alignment analysis.
However, the data-driven HR would not only change its external activity, it would also apply to internal software. It would be able to free up employee time in areas that require the human touch.
Data-driven AI management
Are you sure your employees are happy ? Do you know if they wish to be promoted? Are they hoping for a raise? Or, are they looking somewhere else?
In a Wall Street Journal interview, experts describe a new HR experience happening at SPS Companies Inc. that developed a new tool.
Called Xander, the latter can scan emotions of any employees, from workers to top executives, via a thirty-minute online questionnaire. “One of my lowest scoring items was maintaining my composure under stress”, shared one of the company’s managers.
At the end of the day, humans are emotional beings. Although emotion can play a negative role in HR, traditional employees are still essential for crucial aspects of the company. For example, letting employees go.
Humans remain relevant
As we speak, about 35 percent of HR professionals say they feel nervous about AI. It is said that artificial intelligence should play a role in 55 percent of the total HR departments in international companies.
However, for Rosemary Haefner, Chief Human Resources officer for CareerBuilder, “what robots and AI can’t replace, however, is the human element of HR that shapes the company culture”.
According to Haefner, it is all about “grey-ing things”, while robots will think in “black and white”.
As Carolyn Broderick, Senior Analyst concludes, “HR has to consider how humans and machines will work together.” Currently, only seven percent of HR employees think a robot could do their job.