Drive Action With Customer Data

Leading customer experience expert, Annette Franz, outlines tangible ways that companies can transform customer data into companywide action plans. Vital to improving customer experience is incorporating data and feedback into a practical strategy, and this webinar walks you through systematic ways to create a CX transformation.

  • Why do brands fail to drive action on their customer data?
  • How do you motivate teams to act on insight?
  • What is action planning?

Watch it now!